Thank you for taking the time to visit my blog and chime in with your thoughts.

For the past several months, I have been working in coordination with a different customer service rep than I had been working with prior to writing this blog post. The service has improved tremendously in the time since.

That said, the complaints I documented above were not unique to a single rep. At the time they appeared systemic. In any case, GoDaddy appears to have gotten the problems worked out, and has conveyed a far more cooperative and respectful approach in the time since this post was originally published.

In light of your comment, I took the opportunity to write an update at the top of the post in red specifying that GoDaddy had indeed done what was necessary to regain my confidence.

Thanks again for commenting and I hope to read more of thoughts in the future.

Having read your post, i wont even risk switching over. Cheers

GoDaddy had never done anything like that to me, although I have not been able to round up enough capital in this economy over the past two years to transfer all the domains I have registered to GoDaddy over to my own registrar. Otherwise, I’d do it in a heartbeat. I’m kind of beholden to them in the sense that their transfer fees are SO ridiculously high that it is cost-prohibitive for an actual domain professional with a medium-to-large portfolio to get out once the investment has been made into registering bulk domain names through GoDaddy. They raise the prices for renewals each year it seems, but always by a dollar or two less than it would cost to transfer the name to another registrar. When you’re working with a portfolio of 1,000+ domains, ‘should I stay or should I go’ truly is a ‘damned if you do, damned if you don’t’ proposition.

As far as hassling me goes, they haven’t been particularly bad about that other than two isolated occasions in which some technical difficulties (on GoDaddy’s end of course – although they would likely deny this as they do everything else involving customers in need of assistance). I’m pretty sure denying the existence of problems reported by customers is now a company-wide policy whereby support reps are instructed to make bogus claims that their software is ‘working fine-and-dandy’ on their end.

Hey now! Just because there’s one rogue domain registrar out there doesn’t mean that the entire industry is tainted. I bet there are a lot of upstanding companies providing alternatives to GoDaddy.