Unfortunately, when I saw my bill – it was for $4.99/mo for 33 months. NOT at all what I had expected, so I contacted customer service. Should be called – Terrible Customer Service. I explained what happened and they said I am not eligible for the 2.99 discount rate because that is for NEW CUSTOMERS ONLY. New??!!?? I explained that I had only signed up on Saturday – less then 24 hours from the up-sell call. Nope. Sorry. No discount. When I called them directly I was actually laughed at when I asked for a refund. Seriously??!!??

I’m not eligible for the “NEW HOSTING” rate merely 2 days after signing on as a new customer? And it’s OK to laugh at me when I ask for a refund for a service that I was talked into by the sales staff? I expected more from godaddy.com since I work with them through my employer.

Buyer beware. I signed up on Saturday pm, site up Sunday am, received the up-sell call Monday and agreed to 33 more mo. of service but didn’t get the discount because I’m not a NEW HOSTING customer. Literally less than 48 hrs later and I’m not eligible for the new rate. Boo, godaddy, boo!

A highly dissatisfied customer.

Thank you for taking the time to visit my blog and chime in with your thoughts.

For the past several months, I have been working in coordination with a different customer service rep than I had been working with prior to writing this blog post. The service has improved tremendously in the time since.

That said, the complaints I documented above were not unique to a single rep. At the time they appeared systemic. In any case, GoDaddy appears to have gotten the problems worked out, and has conveyed a far more cooperative and respectful approach in the time since this post was originally published.

In light of your comment, I took the opportunity to write an update at the top of the post in red specifying that GoDaddy had indeed done what was necessary to regain my confidence.

Thanks again for commenting and I hope to read more of thoughts in the future.

Having read your post, i wont even risk switching over. Cheers

GoDaddy had never done anything like that to me, although I have not been able to round up enough capital in this economy over the past two years to transfer all the domains I have registered to GoDaddy over to my own registrar. Otherwise, I’d do it in a heartbeat. I’m kind of beholden to them in the sense that their transfer fees are SO ridiculously high that it is cost-prohibitive for an actual domain professional with a medium-to-large portfolio to get out once the investment has been made into registering bulk domain names through GoDaddy. They raise the prices for renewals each year it seems, but always by a dollar or two less than it would cost to transfer the name to another registrar. When you’re working with a portfolio of 1,000+ domains, ‘should I stay or should I go’ truly is a ‘damned if you do, damned if you don’t’ proposition.

As far as hassling me goes, they haven’t been particularly bad about that other than two isolated occasions in which some technical difficulties (on GoDaddy’s end of course – although they would likely deny this as they do everything else involving customers in need of assistance). I’m pretty sure denying the existence of problems reported by customers is now a company-wide policy whereby support reps are instructed to make bogus claims that their software is ‘working fine-and-dandy’ on their end.